Health insurance has become an essential part of healthcare in India, but filing and settling claims often remains a complex and time-consuming process. Khet Singh, the 29-year-old Co-founder of ClaimBuddy, is working to address this challenge by building a healthcare technology platform that helps hospitals and patients navigate insurance claims more efficiently.

Rather than selling insurance policies, ClaimBuddy focuses entirely on claims management. The platform works alongside hospitals to streamline documentation, claim submissions, approval tracking and insurer communication, helping reduce delays and improve transparency throughout the process.

From Operations Experience to Healthcare Innovation

Before launching ClaimBuddy, Khet Singh built his career in operations at several fast-growing startups. He completed his undergraduate studies at Khalsa College, University of Delhi, before joining the Indian Institute of Management Bangalore (IIM Bangalore).

His professional journey included roles at Urban Company and Pristyn Care, where he gained first-hand experience in operational management and healthcare delivery.

While working at Pristyn Care, Singh closely observed how insurance desks operated inside hospitals. He noticed recurring issues such as paperwork errors, delayed approvals, repeated follow-ups and communication gaps between hospitals and insurers. These operational bottlenecks often affected patients waiting for treatment or reimbursement.

The experience convinced him that claims management required a dedicated technology solution.

Founding ClaimBuddy During IIM Bangalore

During his second year at IIM Bangalore, Singh partnered with Ajit Patel to establish ClaimBuddy.

Instead of pursuing campus placements, the founders decided to dedicate themselves to solving one of healthcare’s overlooked operational challenges.

Insurance claims frequently involve multiple stakeholders, including hospitals, insurers, third-party administrators and patients. Much of the process still depends on manual paperwork, increasing the likelihood of documentation errors and approval delays.

ClaimBuddy was created to digitise and organise these workflows while improving coordination between all parties involved.

How ClaimBuddy Works

ClaimBuddy operates as a healthcare technology platform that partners directly with hospitals rather than insurance companies or policyholders.

Its services include:

• Assisting hospitals in preparing and submitting insurance claims.
• Collecting and verifying required documentation.
• Tracking claim approvals and processing timelines.
• Supporting hospital insurance desks with trained personnel.
• Managing insurer queries and documentation requests.
• Keeping patients informed about the progress of their claims.

The platform supports both cashless insurance claims and reimbursement claims, helping reduce administrative burden while improving visibility into the approval process.

Importantly, ClaimBuddy does not sell insurance products. Its business remains focused solely on claims processing and operational support.

Growing Presence Across India’s Hospital Network

Since its launch, ClaimBuddy has steadily expanded its presence across the healthcare ecosystem.

The company now works with approximately 450 hospitals across India, ranging from small nursing homes to large multi-speciality healthcare institutions.

Every month, the platform manages thousands of insurance claims, helping hospitals improve processing efficiency while enabling patients to better understand claim approvals and documentation requirements.

Rather than pursuing rapid expansion, the company has prioritised sustainable growth by onboarding hospitals where it can consistently maintain service quality and operational standards.

Solving an Important Gap in Healthcare

India’s health insurance market has expanded significantly over the past decade as awareness and coverage continue to rise.

However, claims management remains one of the most challenging aspects of the healthcare journey.

Hospitals often deal with multiple insurers, each following different documentation requirements, approval procedures and reimbursement policies. These variations increase administrative workload and create delays that affect both healthcare providers and patients.

ClaimBuddy addresses this challenge by creating a standardised operational layer between hospitals and insurers.

By simplifying workflows and reducing manual intervention, the platform enables hospital staff to spend more time supporting patient care rather than managing paperwork.

A Business Model Built Around Hospital Partnerships

ClaimBuddy follows a business-to-business (B2B) model.

Hospitals subscribe to the company’s claims support services, while patients receive assistance without paying additional charges.

To ensure consistent service delivery, ClaimBuddy invests in operational training, process management and dedicated support teams. Depending on hospital requirements, staff members work either on-site or remotely to assist insurance desks throughout the claims lifecycle.

The company’s operational model focuses on improving claim accuracy, reducing rejection rates and shortening settlement timelines.

Using Data to Improve Claims Processing

Singh’s operational background continues to shape the company’s approach.

Rather than viewing claims as isolated transactions, ClaimBuddy treats them as measurable service processes.

The platform continuously monitors operational metrics such as claim approval times, documentation accuracy and rejection rates. These insights help identify recurring issues and improve overall efficiency for hospital partners.

By relying on operational data instead of manual intervention alone, the company aims to create a more predictable and transparent claims experience.

Looking Ahead

ClaimBuddy plans to strengthen its network by partnering with more hospitals across India while deepening technology integration with insurance providers.

Despite opportunities to diversify, the company has chosen to remain focused on claims management rather than expanding into insurance policy distribution.

This specialised approach reflects the founders’ belief that improving one critical part of the healthcare system can significantly enhance the overall patient experience.

Improving Healthcare Through Better Systems

Insurance claims rarely receive public attention, yet they play a crucial role in determining how patients experience healthcare.

For many families, faster claim approvals mean quicker access to treatment and reduced financial uncertainty.

Through ClaimBuddy, Khet Singh is applying operational thinking to simplify one of healthcare’s most complex administrative processes. As India’s healthcare sector continues to digitise, platforms that improve coordination between hospitals and insurers are expected to play an increasingly important role in delivering efficient and patient-focused care.

Most Searched FAQs

Q1. Who is Khet Singh?

Khet Singh is an Indian entrepreneur and the Co-founder of ClaimBuddy, a healthcare technology company that helps hospitals simplify health insurance claims processing.

Q2. What is ClaimBuddy?

ClaimBuddy is a HealthTech platform that supports hospitals in managing health insurance claims, documentation, approvals and insurer communication for both cashless and reimbursement cases.

Q3. How old is Khet Singh?

Khet Singh is 29 years old.

Q4. How does ClaimBuddy help hospitals?

ClaimBuddy assists hospitals with claim documentation, claim submission, approval tracking, insurer coordination and operational support, reducing delays and improving efficiency.

Q5. Does ClaimBuddy sell health insurance policies?

No. ClaimBuddy does not sell insurance policies. It focuses exclusively on health insurance claims management and processing.

Q6. How many hospitals work with ClaimBuddy?

ClaimBuddy currently partners with around 450 hospitals across India and processes thousands of health insurance claims every month.

Q7. What are ClaimBuddy’s future plans?

The company plans to expand its hospital network, strengthen insurer integrations and continue improving health insurance claims management without entering the insurance sales business.

Read also: Varun Dua and ACKO Insurance: How the Founder Built India’s Digital Insurance Company